National Elevator, Inc. has over 25 years of service experience in the vertical transportation business. This experience is comprised of Customer Service Representation, Construction Coordination, Repair Billing, Repair and Modernization Coordination, Repair and Modernization Management, Construction Management, Service Management, Claims Coordination/Risk Management and Statewide Field Operations. Our elevator technicians are State Certified and IUEC trained. These certifications allow us to provide you with the highest quality of maintenance achieveable.
In this day and age with high tech information at our fingertips: voicemail, e-mail, automated answering service prompts, etc., we have lost the ability to communicate the “good old fashion way”, by physically interacting and verbally communicating with our customers. We pride ourselves in meeting our customers’ needs and demands in an efficient, cost effective and most importantly, timely manner. Our company is founded on this lost and simple concept. CUSTOMER SERVICE IS OUR PRIORITY. We guarantee a returned phone call and/or same day verbal contact to determine and meet your vertical transportation demands.
If you are paying for vertical transportation maintenance on a monthly or quarterly basis, subject to the terms and conditions of your existing contract, your equipment should be receiving maintenance on a monthly basis. If you only see your elevator technician when you have called your service maintenance provider due to intermittent vertical transportation problems or complaints you are not getting what you are paying for.
